The first day we installed all of the pipes - had to stop early due to a BBQ obligation. Day 2, we set out to install the top doughnuts, and prepare the posts to receive the aluminum sleeves. We predrilled as per the instructions, then tried to drive the small self drilling screws. There was an alarmingly high failure rate on them! On at least a third of them, the self drilling tip would break off in the hole. I would then go back and drill that out again. After that, I would use what was left of the screw (threads and head) to finish the job. On many of those, the head then snapped off. After a few frustrating hours we stopped and went on a hunt for better screws, and more drill bits. We went to harbor freight, home Depot, Lowe's and Finally Menards before we found something acceptable. We purchased both the smaller and larger size of a stainless steel self drilling screw with the same heads as the ones provided. That did the trick - they worked without even predrilling.
The next issue was post spacing! On nearly every post, we struggled to get the panels in. We frequently had to pull the post on the open side to make things work. We watched your videos and read the instructions, but the spacing just wasn't right. Other than those issues, I found the system and materials easy to work with, and am happy with the results! On a side note, on the short side, we didn't have enough space to use the jig for the gate. Instead, I bolted the post that holds the gate to our deck. Worked great.

Rated a 5 as customer service was fabulous. For helping me pick out the fence and getting me what I needed, Christie was great. Now we can have fun and enjoy our pool with the safety of our fence.

Installation was a breeze once we caught our grove. We did use the “emergency” installation voicemail and talked to someone on a Saturday morning to clarify a question. Thank you for having that available for those of us working on projects during non business hours! I will recommend y’all to our family and friends.